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Services : Customer Service and Support

Extensive Training
  • Technical Training Schedule demonstrates
    • procedures
    • exhibits application specific manuals
  • Project Manager Training
    • detailed project timelines
    • expected system performance benchmarks
Implementation Assistance
  • customized methodology
  • expert consultants
  • proven services
  • simplify specialized vertical existing processes
Quality Management Planning

e•Docs provides a dedicated customer service manager who is focused on
  • Specific customer’s plans
  • Time-lines
  • Progression
  • Changes
  • Most importantly, satisfaction
e•Scan Rx
  • An e-Docs authorized standard services solution offering clients a readily accessible maintenance service
  • Is an ideal way to protect your investment
  • Available as an upgrade to your standard limited warranty
  • Term-use unlimited amount of coverage
  • How it works
    • when e-docs installs a purchased system, an e•Scan Rx package is given to the appointed scan operator
  • e•Scan Rx Benefits
    • reduce downtime
    • maximize productivity
Customer Support
  • Hotline
  • Personal Account Manager
  • 24/7 Customer Service Specialist
 

  From specification generation to delivery, e-Docs is a name you can trust.
  Copyright © 2002, e-Docs USA